What if my customer claims they are missing product?

April 24, 2012

To ensure accurate order quantities, Motion Company employs a standard procedure where goods are counted and cross checked to the distributor packing slip and our internal work order on the day they are received. Additionally, goods are counted out post production and cross checked to our internal work order and receiving form. Discrepancies due to misprints and/defects are accounted for on the shipment packing slip. Total shipment quantities and individual box quantities are documented internally by Motion Company. This procedure guarantees a high level of accuracy on outbound shipment quantities. In the event that there is a discrepancy, Motion Company must be contacted within 72 hours of receipt of order so we may review our records. Motion Company will not be held accountable for the receiving procedures of the end user.
For more information visit: Motion Company Terms & Conditions